RISK FACTOR SUMMARY Our business operations are subject to numerous risks, factors, and uncertainties, including those outside of our control, that could cause our actual results to be harmed, including risks regarding the following: COVID-Related Risks • The COVID-19 pandemic, including variants of COVID-19, and/or the impact of vaccinations and increased demand for in-person dining could materially adversely affect our business, financial condition, and results of operations. Operational Risks • Our rapid growth may not be sustainable and depends on our ability to attract new customers, retain revenue from existing customers, and increase sales to both new and existing customers. • Our limited operating history with our modules in a new and developing market makes it difficult to evaluate our current business and future prospects, and may increase the risk that we will not be successful. • Our business could be harmed if we fail to manage our growth effectively. • We may make acquisitions or enter into joint ventures or other partnerships, which could divert management’s attention, result in operating difficulties and dilution to our shareholders, and otherwise disrupt our operations and adversely affect our business, operating results, and financial position. • Our future success depends in part on our ability to drive the adoption of our platform by international and small-to- medium business, or SMB, customers, and to expand into new, on-demand digital commerce verticals. Commercial Risks • Our sales cycles can be long and unpredictable, and our sales efforts require considerable investment of time and expense. If our sales cycle lengthens or we invest substantial resources pursuing unsuccessful sales opportunities, our operating results and growth would be harmed. • Our business depends on customers increasing their use of our platform, and any loss of customers or decline in their use of our platform could materially and adversely affect our business, results of operations, and financial condition. • If we fail to continue to improve and enhance the functionality, performance, reliability, design, security, or scalability of our platform in a manner that responds to our customers’ evolving needs, our business may be adversely affected. • We currently generate significant revenue from our largest restaurant customers, and the loss or decline in revenue from any of these customers could harm our business, results of operations, and financial condition. • Our business is highly competitive. We may not be able to compete successfully against current and future competitors. Financial Risks • We have a history of losses and we may be unable to achieve or sustain profitability. • We expect fluctuations in our financial results, making it difficult to project future results, and if we fail to meet the expectations of securities analysts or investors with respect to our results of operations, our stock price and the value of your investment could decline. • We identified a material weakness in our internal control over our financial reporting process. If we are unable to remediate this material weakness, we may not be able to accurately or timely report our financial condition or results of operations. Risks Related to Our Reliance on Third Parties • Our growth depends in part on the success of our strategic relationships with third parties and our ability to integrate with third-party applications and software. • Our Dispatch module currently relies on a limited number of delivery service providers, or DSPs. • Our Rails module currently relies on a limited number of aggregators .